Access Training (SW) Ltd

 

 

 

 

 

BIIAB Award in Conflict Management

What is the BIIAB Award in Conflict Management?
The BIIAB Award in Conflict Management helps staff, whose work involves the provision of services to the public, to avoid and manage conflict within their work environment. 

This award has been designed in conjunction with conflict management specialists in the licensed retail sector.  Incidents of workplace violence can range from the relatively minor problems of people causing nuisance in a premises, for example through unacceptable levels of swearing, to serious incidents involving physical abuse and damage to property. 

Who is this qualification for?
The qualification is nationally recognised and is designed for:
• licensed retailers
• assistant managers
• relief managers
• supervisory/key staff

operating in all types of licensed retail outlet including: 
• pubs
• bars
• nightclubs
• entertainment venues
• hotels
• restaurants
• off-licences
• supermarkets 

 

Duration: 1 Day Cost: £75.00 (+ VAT)

 

Cost includes: lunch, course handbook and examination fee

 

 

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