BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff
Course Summary
This qualification helps staff, whose work involves the provision of services to the public, to avoid and manage conflict within their work environment. This award has been designed in conjunction with conflict management specialists in the licensed retail sector.
The BIIAB Award in Conflict Management is for people whose work involves the provision of services to the public, where there is also the possibility of conflict arising that needs to be managed. The Award is specifically designed for:
- Licensed Retailers
- Assistant Managers
- Relief Managers
- Supervisory/Key Staff
Operating in licensed retail outlets such as:
- Pubs & bars
- Night-clubs
- Supermarkets
- Off-licences
- Hotels
- Entertainment venues
- Restaurants
How much will the course cost me?
The total course cost is £75.00 excluding VAT. This cost includes a course handbook and workbook, your examination fee and tea & coffee refreshments.
How long will it take me to qualify?
The course duration is 1 day
Where will the course take place?
This course can be delivered anywhere in the country, subject to candidate numbers. Please do contact us or fill out our online enquiries form and we will make suitable arrangements for your training requirements.
To book your place on the BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff please fill out our online booking form